Last updated: July 2026
This policy describes how TextCatch ("we," "us") collects, uses, and protects information when you use our service, whether you're a business client using TextCatch or a caller who receives a text message from a TextCatch-powered number.
For business clients: name, email, business name, business phone number, service area, and payment information (processed by Stripe — we never store full card numbers ourselves).
For callers who receive a text after a missed call: your phone number and the content of your text conversation with the automated system.
Phone numbers and message content are encrypted at rest (AES-256-GCM). Access to this data is restricted to what's necessary to operate the service — our system, not third parties, reads and processes it to generate responses.
To operate the missed-call text-back service: generating and sending replies, scheduling, detecting emergencies and alerting the business client, and (for business clients) billing and account management.
We use the following subprocessors to operate the service — each receives only what's necessary for their function:
We do not sell your data to anyone.
Reply STOP, UNSUBSCRIBE, QUIT, CANCEL, END, or REVOKE at any time to stop receiving messages — this is honored permanently and immediately, and confirmed back to you.
Conversation data is retained for as long as the associated business client's account is active, plus a reasonable period afterward for recordkeeping, unless you exercise opt-out rights above (which apply regardless of account status).
This service operates within the United States only. If you're contacting us from outside the US, please note this service is not designed for or offered to you.
Questions about this policy or your data: book a call with us.
This policy was prepared as part of TextCatch's launch process and reflects what the service actually collects and does. A professional legal review is recommended before this business handles real customer data at scale.